FAQs - Frequently Asked Questions
Q: What type of printing do you do?
A: All orders are screen printed, unless otherwise noted (embroidery).
Q: Does Swan Brothers do embroidery?
A: Absolutely! Anything that can be screen printed can usually be embroidered as well. This is especially popular for all apparel and non-apparel items.
Q: Why should I use The Swan Brothers and not any other custom printing site/company?
A: We know what businesses–big or small–want, need and expect. We know your business depends on us, so our specialty is your best resource!
Q: What if I want a bulk order of custom-decorated apparel or promotional items? Do you guys do that?
A: Of course! Just send us an email at firstname.lastname@example.org and we’ll start the conversation regarding your project.
Q: Do you release or distribute customer information to third parties?
A: Absolutely not. Your information stays with us in our effort to do the best we can for you. Our success relies on the ability to do whatever it takes to satisfy the customer.
Q: How long does it take to receive a shipment?
A: We are able to secure extremely competitive rates with USPS. Most locations all over the country are in a three-day-or-less ground shipping zone.
Q: Why fundraise with Swan Brothers?
A: If you’re an organization/group/team/club that needs money (and unfortunately we all do these days), then The Swan Brothers will help. We make the process simple and easy. We ask for not a single penny commitment. We provide a simple, all-inclusive order form for people to fill out. You just need someone to tally them up. After you place your order we deliver for free and in speedy fashion. Fundraising is what we do and what we love.
Q: How do I start to my fundraiser with The Swan Brothers?
A: Fill out the contact field or give us a phone call and we’ll be glad to talk you through the short process. All we need to do is learn a little bit about what your school/organization/club would like to accomplish and we can set an appropriate goal/time table for you.
Q: Are your fundraisers really $0 out-of-pocket?
A: Yep, 100%!
Q: Where does the money go when one purchases an item for my team’s fundraiser?
A: It’s broken down like this: The school or club is responsible for no money out of pocket, so your money goes DIRECTLY to the school. The school receives 100% of the profit from the sale of the t-shirt.
Q: All of this sounds great! I want to start an online store for my school, team and/or organization, what do I do?A: Reach out using our Contact Us tab and one of our specialists will walk you through the simple process. After we have a few questions answered, you can send us a design or create one yourself using our Online Design Lab! We can have you up and running in less than 30 mins! Q: What questions must I answer to get a store going?
- What kind of apparel choices would you like to offer?
- Do you have a design? If yes, then great. If no, head over to our online design lab (hyperlinked) and get started.
- After we discuss base pricing, you get to decide what you’d like to charge and then…
Let us set it up and you’re up in no time!
Q: What different brands do you offer?
A: We offer anything and everything from Under Armor to Nike, to Adidas and more. Our best pricing is on our in-house brands like Sport-Tek and Gildan.
Q: Do orders really ship within 1-3 business days if I purchase by midnight on a given day?
A: Yep! We’ve invested and built our entire business around the JIT (just-in-time) production/shipping model.
Q: Do ALL orders ship within 1-3 business days after purchase?
A: If the store includes one color designs, yes, absolutely. If the store includes multi-colored imprints, we’ll help you set up an ordering window and then produce them all at one time within 1-3 business days after the ordering period ends, and ship them out individually and immediately.
Q: I’m still a little unclear about how to get going with my own online store?
A: Simply message us through our Contact Us window and one of our specialists will respond to you right away to get going!
Q: How much should I charge for the printed items in my store?
A: That’s up to you! We can provide a guideline that indicates a suggested retail price, but ultimately it’s up to you.
Q: Does my store run all year round?
A: If you want it to!Q: Can I add a new design into my store at a later date?
Q: Can I create my own collection within your Lifestyle Tees section?
A: Absolutely! While some designs are created and inspired by our team, we would love to add permanent contributors to our site, where you can sell your own merchandise on our platform!
Q: What do I do if I need to return/exchange something?
A: All items are made to order so we do not provide exchanges, however, if the item is materially flawed we’ll be glad to replace the garment free of charge.
Q: What kinds of payment do you accept?
A: All major credit and debit cards as well as PayPal.
Q: How will items ship?
A: We ship all goods through the USPS. All orders under 16 oz. will ship First Class Mail and all others Priority.
Q: My online store raised a whole bunch of money. How do we get paid?A: All monies raised are released to the store creators either monthly or quarterly with full reports of the store’s online activity.